Outagamie County Sheriff's Office

JOB TITLE:

Dispatcher/Telecommunicator

Appleton, WI

This is a full time position that works a 49 day schedule rotation. 5 on 3 off, 5 on 3 off, 5 on 3 off, 5 on 4 off, 4 on 4 off, 4 on 4 off in perpetuity. Weekends and holidays are required. Shifts are 10 hours long. They are: 04:00-14:00, 08:00-18:00, 13:00-23:00, 18:00-04:00, 22:00-08:00. Shifts are picked once a year. Every October Telecommunicators submit their preferred shift(s) and management assigns the shifts based on seniority. After the shift is assigned the Telecommunicator works their assigned shift for the following calendar year from January 1st until December 31st. Outagamie County cannot guarantee a particular shift for any Telecommunicator or applicant. For any additional questions please reach out to Erik Nielson at 920-832-5620.

Reason for Announcement:

Fill Vacancy

Full-time

Responsibilities:

Key Responsibilities The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units. Answers non-emergency calls, providing information to caller. Accesses computerized information, retrieving and analyzing data and providing to staff. Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County. Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers. Monitors alarm and weather systems, dispatching staff accordingly. Provides Emergency Medical Dispatch service to callers until emergency units arrive. Maintains and updates records, including all components of the 911 database. Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines. Maintains regular and predictable attendance, works overtime/extra hours as required.

Salary:

$23.63 per hour

BENEFITS:

• Clothing Allowance
• Deferred Compensation
• Dental
• Health Insurance
• Life Insurance
• Paid Holidays
• Sick Leave
• Vacation
• Wisconsin Retirement Fund

Qualifications:

• Ability to handle several tasks simultaneously
• Ability to perform essential functions of this position
• Able to work evenings, weekends, and holidays
• Clear and concise speech
• Driver's license
• Good verbal and written communication skills
• Knowledge and skills in operating computer systems
• React quickly and effectively to stressful situations
• Minimum Age: 18

EDUCATION REQUIREMENTS:

High School Diploma or GED required

Apply By:

Submit:

Agency Application

Contact:

Erik Nielson

Application Contact Title

Telecommunications Supervisor

Application Contact Agency

Outagamie County Sheriff's Office

Application Contact Address

320 S Walnut St
Appleton, WI 54911
United States

PhoneApplication Contact Phone

(920) 832-5620

Notes:

• Background Check
• Drug Screening
• Medical Examination
• Oral Interviews
• Vision Examination
  

Affirmative Action (AA)

American Disability Act (ADA)

Equal Opportunity Employer (EOE)