Article Index

Proceeds from the auction this year will go to the Denise Amber Lee Foundation:

The Denise Amber Lee Foundation was founded by Denise’s husband, Nathan Lee in June of 2008, 6 months after her tragic death. He has made it his life’s mission to travel the country telling her story, to help 911 centers across the country try to avoid a similar occurrence to someone else. The Denise Amber Lee Foundation mission is:

To support and Promote Public Safety through:               

  • Uniform training
  • Standardized Protocols
  • Defined Measurable Outcomes(Quality Assurance)
  • Technological Advances to 911 with an emphasis on wireless location

The foundation wants to use the emotional power of Denise’s story to motivate and inspire 911 personnel to remember why they do what they do. Arguably one of the most difficult professions on the planet, the foundation wants to remind them how important they are what a critical role they play everyday in Public Safety.

Below you will find the schedule and  topics that are going to be covered at the conference this year. 

Specific times and rooms will be located in the program and on the YAPP app you recieve / download during registration.  

 Download YAPP and use the code   for up to date times and descriptions


Schedule At-A-Glance

May 12
May 13
May 14
Wednesday May 15

0700 - 0900

Registration Opens

0700 - 1700

Registration Open

0800 - Noon

Registration Open


0800 -0900 

Registration Open

0830 - 1700 

Pre Conference Training

Enhanced Caller Management

( Lunch provided 12 - 1300)

0700 - 1015


0815 - 1015


0800 - 1015 Breakfast

1300- 1800

Registration Open

0800 - 1130 

Opening keynote session

Adam Timm - Everyday Superheroes - The Resilient Frontline

0900 - 1100 

Opening Session

Nathan Lee - Denise Amber Lee Foundation

0830 - 1130

Closing Session

Ricardo Martinez - #IAM911


1300 - 1715  

Educational sessions (lunch break 1130 - 1230 - on your own)

1100 - 1300

Exhibit Hall open

Lunch provided in Exhibit Hall

6p - 8p 

Meet and Greet (location  TBD)

LaCrosse is hosting this year - thank you!

1715 - 1900

Joint APCO / NENA Meeting(meeting runs from 1715 to 1800)

Grand Opening of Exhibit Hall

Exhibit Hall Reception

1300 - 1715

Educational Sessions

1800 - 2100 

Reception and Installation Banquet

 Adam Timm

Everyday Superheroes - A Resilient Front Line


 The Resilient Dispatcher: How Thrive in Your 9-1-1 CareerSession title: The Resilient Dispatcher: How Thrive in Your 9-1-1



 Recent studies have proven the link between handling traumatic calls of life-threateningnature and the onset of Post-Traumatic Stress Disorder (PTSD) symptoms. Over the lifeof a 9-1-1 telecommunicator’s career, these symptoms— including emotional numbing,avoidance and isolation, and hypervigilance— can erode the calltaker’s ability to remainalert and impartial while also providing excellent customer service to callers in need.With the strategies and perspectives taught in this class, participants will be able tocombat feelings of job-related burnout, curb their complacency, and continue making adifference in the lives of each caller.

 In this session, participants will learn proven ways to:—Understand the underlying cause of work-related chronic/traumatic stress— Bring their best to their work life and home life, every day— Create more time for themselves to do the things most important to them

Nathan Lee 

Denise Amber Lee Foundation

nate sample

Leave your “EGO” at the door



Description: Utilizing the events of the Denise Amber Lee story, this session will bring to light the importance of teamwork inside of  a 9-1-1 communication center, as well as how egos can prevent the job from getting done. In turn, potentially causing devastating circumstances. During the Denise Amber Lee tragedy, the lack of teamwork was a defining factor in the failure in proper communication, which led to missed opportunities to capture the suspect and prevent the murder of Denise. Dispatchers from all ranks will leave with a sense of pride for he integral job they perform everyday.



Ricardo Martinez II

Within The Trenches #IAM911



Super Session – Within the Trenches Presents: Keep Broadcasting Your Message & Imagine Listening

Your 911 story. It’s an important one. Have you shared it with the world? You may not think of it as important but think about what you do. You answer the call, the most important part of 911. It starts with you and every call you take is a new story in your career. This class will share stories from heroes like you. The stories were recorded for the Within the Trenches podcast, a podcast that highlights 911 dispatchers, their stories and promotes continuing education. In this class you will hear stories that are similar to your own. You will laugh at the funny calls and tear up at the hard calls. We will also visit the #IAM911 movement, how it started and the stories that make it up.

You will experience calls through the stories of others and in the end, you will see how important your story is and how you are not alone.






  • You're One of THEM Now - From Peer to Supervisor
  • Hiring Roundtable
  • NENA/APCO Updates
  • Training Programs
  • Status of 911 in Wisconsin - GIS Updates
  • PSAP Performance Metrics: How does your PSAP measure up?


  • Customer Service
  • Autism
  • Swatting
  • Train the Trainer
  • De-Escalation


  • Radio Enhancements
  • Thousands of PSAPs are receiving Lifesaving Device Location and Data; is yours?
  • FirstNet


  • CIB Updates
  • Everyone Communicates - 911 needs to Connect
  • Paradigm Shooting
  • RTT


  • Access Abundance
  • Growing up 911