911 Communications Operator

The Gurnee, IL Police Communications Center provides 24-hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department.  The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

Key qualities for joining our team: 

• service orientation and desire to treat the public with tact, courtesy, and respect
• ability to learn quickly and a desire to be challenged
• remain calm under conditions that are stressful
• ability to thrive in a work environment that rapidly changes in the tempo of work activity
• ability to use sound judgment and act rapidly and decisively in emergency situations
• communicate effectively orally and in writing

What you can expect:

• answering 911 calls for assistance – police, fire, emergency medical/rescue
• working with first responders in the field to transmit vital information
• using Emergency Medical Dispatch protocol to provide assistance until EMS arrives on the scene
• using computer-aided dispatch to log calls and information
• being challenged and rewarded by helping others
• work in a fast-paced, multi-task oriented role that will test your skills and abilities
• opportunities to grow and improve through ongoing training

Minimum requirements include:

• US citizen / legal work authorization;
• HS Diploma / GED;
• Ability to accurately type at least 35 wpm

Additional desirable qualifications:

• Emergency Medical Dispatch (EMD) certification
• Previous recent experience in police and/or Fire/EMS emergency dispatch; security/security dispatch; emergency medical; military dispatch; or closely related fields
• Bilingual skills
• Formal education, certification, or completion of a college-level training program in emergency dispatch

Department Contact Information and Benefits:

Gurnee Police Department

100 N OPlaine Rd

Gurnee, IL  60031

Email:  chrisn@village.gurnee.il.us

Phone Number 847-599-7500, x 7515

Website:  www.gurnee.il.us

Job Posting:  www.gurnee.il.us/jobs

Online Application click HERE

Application Deadline:  First review of applications after June 15, 2022; open until filled

Starting hourly rate  $30.32 / hour ($63,074 annual);  possible higher rate DOQ/E

12-hour shifts; 3-2 / 2-3 on/off rotation with one 8 hour shift

No residency or living radius requirement

Benefits:  Paid time off – vacation, holiday, personal time; Health / Dental / Vision / Life Insurance Plans; Retirement savings options (pension, 457, Roth IRA)

Community Population:  30,706

Communications Center Staff:  19 full time; 2 part-time; 2 Shift Supervisors; 1 Communications Manager

Department Staff:  100 members including sworn officers, sworn supervisory, management, civilian, and Communications Center

Equal Opportunity Employer