Brown County

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Job Title: Telecom/911 Police, Fire, & EMS Dispatcher
Closing Date/Time: Continuous
Salary: $17.77 Hourly
Job Type: Full-time
Location: Public Safety, 3028 Curry Lane Green Bay, Wisconsin

2017 Eligibility List for 911 Dispatchers

Under direct supervision, operates communications equipment that receives and dispatches police, fire and medical emergency calls via telephone, electronic and radio dispatch equipment; dispatches a minimum of one position.

 Essential Duties:
Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
Operates at least one radio dispatch position.
Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.
Completes electronic incident forms.
Maintains documentation of all communications transmitted and received by radio into electronic databases.
Assures proper routing of incident information through geographic knowledge of the county.
Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.
Maintains records and data in accordance with departmental rules.
Routes, transmits and interprets teletype messages.
Testifies at adjudication hearings as necessary.
Performs related functions as assigned.

 Minimum Qualifications Required:
 Education & Experience
       High School Diploma or GED equivalent.
       Biddle Criti-Call Dispatch Test (Test administered by Brown County; candidate must pass before being considered further for the Operator I vacancy).
       Successfully completes an accredited and approved online or in-resident certificate course such as the 40-Hour Telecommunications Operator course, the Fundamentals of Emergency Dispatch or an equivalent training course within the first year of employment or the certificate must have been successfully completed within the previous three (3) years.
       Current Transactional Information Management Enforcement (T.I.M.E.) State certification or ability to secure and maintain within the first year of employment.
       Licenses and Certifications:
       CPR certified or the ability to secure and maintain certification within the first year of
       Certified for Emergency Medical Dispatch or the ability to secure and maintain certification
       within the first year of employment.

 Knowledge, Skills & Abilities:
Knowledge of, or the ability to learn, area geography and an awareness of community events.
       Knowledge of and ability to utilize a computer and the required software.
       Ability to orally communicate effectively and precisely, both orally and in writing.
       Ability to operate a keyboard and telephone equipment.
       Ability to perform full data entry functions at a rate of 52 words per minute and 3841 keystrokes per hour.
       Ability to accurately obtain information over the telephone from callers.
       Ability to maintain emotional stability in stressful situations.
       Ability to comprehend and carry out departmental rules, regulations and procedures.
       Ability to maintain security and confidentiality.
       Ability to record computer data rapidly and accurately.
       Ability to establish and maintain effective working relationships with staff and the public.
       Ability to familiarize oneself with incidents relating to critical public safety activities.
       Ability to understand and follow written and oral instructions.
       Ability to work the required hours of the position.
Thursday, April 18, 2019 1

Public Safety Dispatcher

Madison College Public Safety

Madison, WI

Reason for Announcement: Fill Vacancy
Responsibilities: This position receives emergency and non-emergency calls, dispatches resources according to department policy, operates various dispatch center equipment, maintains all dispatch records and performs minor clerical duties as assigned. This position reports to the Deputy Director of Public Safety.
Salary: $19.02 - $21.16 per hour
Benefits: Wisconsin retirement fund; Health insurance; Life insurance; Sick leave; Dental; Paid holidays; Education incentive pay
Qualifications: High school diploma; Previous experience; Able to work evenings, weekends, and holidays; The individual must be willing and able to work any shift in a 24-hour period, holidays and weekends, scheduled and emergency overtime in accordance with current department policy.
Apply By: 12:59 PM, 05/01/2019
Submit: Resume
Contact: Talent Acquisition Specialist Michelle Wickus
Madison College
1701 Wright Street
Madison, WI  53704
Phone:  (608) 246-6900
Notes: Background investigation