Dispatcher/Telecommunicator
Platteville Police Dept
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The City of Platteville Police Department is seeking applicants for a 3/4-time (30hrs/week) Dispatcher (Telecommunicator) to be responsible for coordinating emergent and non-emergent requests for service from police, fire and emergency medical services within the Platteville area. The position offers a starting wage of $18.74/hr and generous benefit package to include: sick leave, vacation, health insurance, and Wisconsin Retirement System participation. Hours average 30 hrs/week, including weekdays, weekends, evening and overnight hours as well as holidays.
Reason for Announcement:
Responsibilities:
Answers all police department telephone calls on multi-line telephone system, E-911 lines, and UW-Platteville Police lines, ascertains nature of call, gathers all necessary information to transmit or relay, determines urgency of calls, and coordinates response by appropriate public safety service, other city department, or outside agency. Answers all radio calls directed to the communications center on various radio frequencies (Police, Sheriff, Fire, EMS, and other city departments), ascertains nature of call, gathers all necessary information to transmit or relay, determines urgency of calls, and coordinates response by appropriate public safety service, other city department, or outside agency. Provides information to officers in the field by various methods of communication (radio, in person, electronic mail, by phone, or electronic messaging) as needed. Performs routine clerical and administrative work in receiving the public, providing customer assistance, cashiering, and data processing. Maintains all written records including but not limited to the radio log, telephone log, call logs, Records Management System database, towing callout list, and parking permission list. Maintains regular contact with all on-duty city and UW-Platteville police personnel as well as responding personnel from other city services. Operates various criminal data information systems.
Salary:
Benefits:
- Deferred Compensation
- Dental
- Health Insurance
- Life Insurance
- Longevity Pay
- Paid Holidays
- Sick Leave
- Vacation
- Wisconsin Retirement Fund
- Number of Paid Holidays: 9
- Employee assistance program
- Flexible spending account
- Vision insurance
Qualifications:
- Ability to handle several tasks simultaneously
- Ability to perform essential functions of this position
- Able to work evenings, weekends, and holidays
- Clear and concise speech
- Good verbal and written communication skills
- Knowledge and skills in operating computer systems
- No domestic abuse convictions
- No felony convictions
- Previous experience
- React quickly and effectively to stressful situations
- U.S. citizen
- Vision correctable to 20/20
- Minimum Age:
Minimum Age18
- Quality customer service experience
Education Requirements:
*Work experience in a related field of emergency services dispatching
*Associates degree in a related field
*APCO Certification(s) (Association of Public-Safety Communications Officials)
Notes:
- Background Check
- Drug Screening
- Oral Interviews
- Residency Required
- Written Exam
How to Apply:
Contact Information:
165 N 4TH ST
Platteville, WI 53818
United States
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