Dispatcher/Telecommunicator

Platteville Police Dept

Agency City
Platteville

,

Agency State
Wisconsin

Reason for Announcement:

Applications are now being accepted to
Fill vacancy
Type of Opening
Part-Time

Responsibilities:

Position Responsibilities

Answers all police department telephone calls on multi-line telephone system, E-911 lines, and UW-Platteville Police lines, ascertains nature of call, gathers all necessary information to transmit or relay, determines urgency of calls, and coordinates response by appropriate public safety service, other city department, or outside agency. Answers all radio calls directed to the communications center on various radio frequencies (Police, Sheriff, Fire, EMS, and other city departments), ascertains nature of call, gathers all necessary information to transmit or relay, determines urgency of calls, and coordinates response by appropriate public safety service, other city department, or outside agency. Provides information to officers in the field by various methods of communication (radio, in person, electronic mail, by phone, or electronic messaging) as needed. Performs routine clerical and administrative work in receiving the public, providing customer assistance, cashiering, and data processing. Maintains all written records including but not limited to the radio log, telephone log, call logs, Records Management System database, towing callout list, and parking permission list. Maintains regular contact with all on-duty city and UW-Platteville police personnel as well as responding personnel from other city services. Operates various criminal data information systems.

Salary:

Salary Minimum
$18.74
per
Salary Type
Hour
Dependent on Qualifications
Dependent On Qualifications

Benefits:

Benefits
  • Deferred Compensation
  • Dental
  • Health Insurance
  • Life Insurance
  • Longevity Pay
  • Paid Holidays
  • Sick Leave
  • Vacation
  • Wisconsin Retirement Fund
  • Number of 9
Other Benefits
  • Employee assistance program
  • Flexible spending account
  • Vision insurance

Qualifications:

Qualifications
  • Ability to handle several tasks simultaneously
  • Ability to perform essential functions of this position
  • Able to work evenings, weekends, and holidays
  • Clear and concise speech
  • Good verbal and written communication skills
  • Knowledge and skills in operating computer systems
  • No domestic abuse convictions
  • No felony convictions
  • Previous experience
  • React quickly and effectively to stressful situations
  • U.S. citizen
  • Vision correctable to 20/20
  • Minimum Age:
    Minimum Age
    18
Other Qualifications
  • Quality customer service experience

Education Requirements:

Education Requirements
High school diploma
Additional Education Information
Preferred Qualifications:
*Work experience in a related field of emergency services dispatching
*Associates degree in a related field
*APCO Certification(s) (Association of Public-Safety Communications Officials)

Notes:

Notes
  • Background Check
  • Drug Screening
  • Oral Interviews
  • Residency Required
  • Written Exam
Affirmative Action (AA)
 
American Disability Act (ADA)
 
Equal Opportunity Employer (EOE)
Equal Opportunity Employer (EOE)

How to Apply:

Contact Information:

Application Contact Name
Andrea Droessler
Application Contact Title
Lieutenant
Application Contact Agency
Platteville Police Department
Application Contact Address

165 N 4TH ST
PlattevilleWI 53818
United States

Phone
Application Contact Phone
(608) 348-2313
Fax
Application Contact Fax
(608) 348-4916
Email
Application Contact Email
droesslera@platteville.org
Website
Application Contact Website

Apply By:

Application Deadline

Submit:

Application Requirements
Agency Application
Wednesday, June 01, 2022 38

911 Communications Operator

The Gurnee, IL Police Communications Center provides 24-hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department.  The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

Key qualities for joining our team: 

  • service orientation and desire to treat the public with tact, courtesy, and respect
  • ability to learn quickly and a desire to be challenged
  • remain calm under conditions that are stressful
  • ability to thrive in a work environment that rapidly changes in the tempo of work activity
  • ability to use sound judgment and act rapidly and decisively in emergency situations
  • communicate effectively orally and in writing

What you can expect:

  • answering 911 calls for assistance – police, fire, emergency medical/rescue
  • working with first responders in the field to transmit vital information
  • using Emergency Medical Dispatch protocol to provide assistance until EMS arrives on the scene
  • using computer-aided dispatch to log calls and information
  • being challenged and rewarded by helping others
  • work in a fast-paced, multi-task oriented role that will test your skills and abilities
  • opportunities to grow and improve through ongoing training

Minimum requirements include:

  • US citizen / legal work authorization;
  • HS Diploma / GED;
  • Ability to accurately type at least 35 wpm

Additional desirable qualifications:

  • Emergency Medical Dispatch (EMD) certification
  • Previous recent experience in police and/or Fire/EMS emergency dispatch; security/security dispatch; emergency medical; military dispatch; or closely related fields
  • Bilingual skills
  • Formal education, certification, or completion of a college-level training program in emergency dispatch

Department Contact Information and Benefits:

Gurnee Police Department

100 N OPlaine Rd

Gurnee, IL  60031

Email:  chrisn@village.gurnee.il.us

Phone Number 847-599-7500, x 7515

Website:  www.gurnee.il.us

Job Posting:  www.gurnee.il.us/jobs

Online Application click HERE

Application Deadline:  First review of applications after June 15, 2022; open until filled

Starting hourly rate  $30.32 / hour ($63,074 annual);  possible higher rate DOQ/E

12-hour shifts; 3-2 / 2-3 on/off rotation with one 8 hour shift

No residency or living radius requirement

Benefits:  Paid time off – vacation, holiday, personal time; Health / Dental / Vision / Life Insurance Plans; Retirement savings options (pension, 457, Roth IRA)

Community Population:  30,706

Communications Center Staff:  19 full time; 2 part-time; 2 Shift Supervisors; 1 Communications Manager

Department Staff:  100 members including sworn officers, sworn supervisory, management, civilian, and Communications Center

Equal Opportunity Employer

  • 1