Dispatcher/Telecommunicator

Juneau County Sheriff's Office

Agency City
Mauston

,

Agency State
Wisconsin

Reason for Announcement:

Applications are now being accepted to
Fill vacancy
Establish eligibility list
Type of Opening
Full-Time

Responsibilities:

Position Responsibilities

The position is challenged by the need to consistently receive, process and dispatch precise information in a demanding and stressful environment. The position operates with the established policies and procedures of the dispatch center and the Juneau County Sheriff Office. The Telecommunicator position is under the immediate supervision of the Dispatch Supervisor. When the Dispatch Supervisor is unavailable, the Telecommunicator reports to the Shift Lieutenant or the Officer in charge of the shift. The Telecommunicator position receives, interprets, intercepts and processes all emergency police, fire and medical service request. The position is responsible for maintaining control over emergency services requests. This includes keeping the caller on the line when appropriate to obtain additional information.

Salary:

Salary Minimum
$19.75
-
Salary Maximum
$24.06
per
Salary Type
Hour
Dependent on Qualifications
 

Benefits:

Benefits
  • Deferred Compensation
  • Dental
  • Health Insurance
  • Life Insurance
  • Longevity Pay
  • Paid Holidays
  • Sick Leave
  • Vacation
  • Wisconsin Retirement Fund
  • Number of 11

Qualifications:

Qualifications
  • Ability to handle several tasks simultaneously
  • Ability to perform essential functions of this position
  • Able to work evenings, weekends, and holidays
  • Clear and concise speech
  • Driver's license
  • Good verbal and written communication skills
  • No domestic abuse convictions
  • No felony convictions
  • React quickly and effectively to stressful situations
  • U.S. citizen

Education Requirements:

Education Requirements
High school diploma

Notes:

Notes
  • Background Check
  • Oral Interviews
  • Written Exam
Affirmative Action (AA)
Affirmative Action (AA)
American Disability Act (ADA)
American Disability Act (ADA)
Equal Opportunity Employer (EOE)
Equal Opportunity Employer (EOE)

How to Apply:

Contact Information:

Application Contact Name
Terry Kleifgen
Application Contact Title
H.R. Director
Application Contact Agency
Juneau County
Application Contact Address

220 E. State St.
MaustonWI 53948
United States

Phone
Application Contact Phone
(608) 847-9344
Fax
Application Contact Fax
(608) 847-9410
Email
Application Contact Email
tkleifgen@juneaucountywi.gov
Website
Application Contact Website

Submit:

Application Requirements
Agency Application
Wednesday, June 01, 2022 39

911 Communications Operator

The Gurnee, IL Police Communications Center provides 24-hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department.  The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

Key qualities for joining our team: 

  • service orientation and desire to treat the public with tact, courtesy, and respect
  • ability to learn quickly and a desire to be challenged
  • remain calm under conditions that are stressful
  • ability to thrive in a work environment that rapidly changes in the tempo of work activity
  • ability to use sound judgment and act rapidly and decisively in emergency situations
  • communicate effectively orally and in writing

What you can expect:

  • answering 911 calls for assistance – police, fire, emergency medical/rescue
  • working with first responders in the field to transmit vital information
  • using Emergency Medical Dispatch protocol to provide assistance until EMS arrives on the scene
  • using computer-aided dispatch to log calls and information
  • being challenged and rewarded by helping others
  • work in a fast-paced, multi-task oriented role that will test your skills and abilities
  • opportunities to grow and improve through ongoing training

Minimum requirements include:

  • US citizen / legal work authorization;
  • HS Diploma / GED;
  • Ability to accurately type at least 35 wpm

Additional desirable qualifications:

  • Emergency Medical Dispatch (EMD) certification
  • Previous recent experience in police and/or Fire/EMS emergency dispatch; security/security dispatch; emergency medical; military dispatch; or closely related fields
  • Bilingual skills
  • Formal education, certification, or completion of a college-level training program in emergency dispatch

Department Contact Information and Benefits:

Gurnee Police Department

100 N OPlaine Rd

Gurnee, IL  60031

Email:  chrisn@village.gurnee.il.us

Phone Number 847-599-7500, x 7515

Website:  www.gurnee.il.us

Job Posting:  www.gurnee.il.us/jobs

Online Application click HERE

Application Deadline:  First review of applications after June 15, 2022; open until filled

Starting hourly rate  $30.32 / hour ($63,074 annual);  possible higher rate DOQ/E

12-hour shifts; 3-2 / 2-3 on/off rotation with one 8 hour shift

No residency or living radius requirement

Benefits:  Paid time off – vacation, holiday, personal time; Health / Dental / Vision / Life Insurance Plans; Retirement savings options (pension, 457, Roth IRA)

Community Population:  30,706

Communications Center Staff:  19 full time; 2 part-time; 2 Shift Supervisors; 1 Communications Manager

Department Staff:  100 members including sworn officers, sworn supervisory, management, civilian, and Communications Center

Equal Opportunity Employer

  • 1