Dispatcher/Telecommunicator

Eau Claire Police Dept

Agency City
Eau Claire

,

Agency State
Wisconsin

Reason for Announcement:

Applications are now being accepted to
Fill vacancy
Type of Opening
Full-Time

Responsibilities:

Position Responsibilities

Put your customer service skills to use while serving your community! Civilian Telecommunicators are responsible for all 911 calls and non-emergency calls in Eau Claire County. They dispatch for 14 agencies, including law enforcement, fire departments, and emergency medical services. Applicants will use a computer aided dispatch system, computer records management system, TIME system, and other computer software to effectively complete their duties.

Salary:

Salary Minimum
$24.03
-
Salary Maximum
$28.01
per
Salary Type
Hour
Dependent on Qualifications
 

Benefits:

Benefits
  • Clothing Allowance
  • Deferred Compensation
  • Dental
  • Health Insurance
  • Life Insurance
  • Paid Holidays
  • Sick Leave
  • Vacation
  • Wisconsin Retirement Fund
  • Number of 8

Qualifications:

Qualifications
  • Ability to handle several tasks simultaneously
  • Ability to perform essential functions of this position
  • Able to work evenings, weekends, and holidays
  • Good verbal and written communication skills
  • Knowledge and skills in operating computer systems
  • No felony convictions
  • React quickly and effectively to stressful situations
  • Minimum Age:
    Minimum Age
    18

Education Requirements:

Education Requirements
High school diploma

Notes:

Notes
  • Background Check
  • Drug Screening
  • Medical Examination
  • Oral Interviews
  • Written Exam
Affirmative Action (AA)
Affirmative Action (AA)
American Disability Act (ADA)
American Disability Act (ADA)
Equal Opportunity Employer (EOE)
Equal Opportunity Employer (EOE)

How to Apply:

Contact Information:

Application Contact Name
Kelsey DIttloff
Application Contact Title
HR Specialist
Application Contact Agency
City of Eau Claire
Application Contact Address

203 South Farwell Street
Eau ClaireWI 54701
United States

Phone
Application Contact Phone
(715) 839-4887
Fax
Application Contact Fax
(715) 839-4940
Email
Application Contact Email
kelsey.dittloff@eauclairewi.gov
Website
Application Contact Website

Apply By:

Application Deadline

Submit:

Application Requirements
Agency Application
Wednesday, June 01, 2022 38

911 Communications Operator

The Gurnee, IL Police Communications Center provides 24-hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department.  The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

Key qualities for joining our team: 

  • service orientation and desire to treat the public with tact, courtesy, and respect
  • ability to learn quickly and a desire to be challenged
  • remain calm under conditions that are stressful
  • ability to thrive in a work environment that rapidly changes in the tempo of work activity
  • ability to use sound judgment and act rapidly and decisively in emergency situations
  • communicate effectively orally and in writing

What you can expect:

  • answering 911 calls for assistance – police, fire, emergency medical/rescue
  • working with first responders in the field to transmit vital information
  • using Emergency Medical Dispatch protocol to provide assistance until EMS arrives on the scene
  • using computer-aided dispatch to log calls and information
  • being challenged and rewarded by helping others
  • work in a fast-paced, multi-task oriented role that will test your skills and abilities
  • opportunities to grow and improve through ongoing training

Minimum requirements include:

  • US citizen / legal work authorization;
  • HS Diploma / GED;
  • Ability to accurately type at least 35 wpm

Additional desirable qualifications:

  • Emergency Medical Dispatch (EMD) certification
  • Previous recent experience in police and/or Fire/EMS emergency dispatch; security/security dispatch; emergency medical; military dispatch; or closely related fields
  • Bilingual skills
  • Formal education, certification, or completion of a college-level training program in emergency dispatch

Department Contact Information and Benefits:

Gurnee Police Department

100 N OPlaine Rd

Gurnee, IL  60031

Email:  chrisn@village.gurnee.il.us

Phone Number 847-599-7500, x 7515

Website:  www.gurnee.il.us

Job Posting:  www.gurnee.il.us/jobs

Online Application click HERE

Application Deadline:  First review of applications after June 15, 2022; open until filled

Starting hourly rate  $30.32 / hour ($63,074 annual);  possible higher rate DOQ/E

12-hour shifts; 3-2 / 2-3 on/off rotation with one 8 hour shift

No residency or living radius requirement

Benefits:  Paid time off – vacation, holiday, personal time; Health / Dental / Vision / Life Insurance Plans; Retirement savings options (pension, 457, Roth IRA)

Community Population:  30,706

Communications Center Staff:  19 full time; 2 part-time; 2 Shift Supervisors; 1 Communications Manager

Department Staff:  100 members including sworn officers, sworn supervisory, management, civilian, and Communications Center

Equal Opportunity Employer

  • 1