Support West Allis Fire Department and West Allis Police Department as Dispatcher. Dispatchers are responsible for receiving and dispatching recorded emergency and non-emergency requests for police and fire services. Dispatchers handle basic public inquiries and operate police/fire radio communications equipment and telecommunication equipment. Dispatchers must be available to work evenings, weekends, holidays, and long and odd hours when required, and must be exceptional written and oral communicators. If you have a knack for maintaining your composure in stressful situations and the desire to help serve your community, we want to hear from you. Apply Today!

Click Here For Job Flyer (PDF)

• Answer and route emergency and non-emergency calls for service received via telephone.
• Dispatch and direct emergency personnel, consider call priority, availability and the number/types of personnel needed.
• Administer emergency medical dispatch instructions through ProQA Priority Dispatch.
• Monitor all police/fire/EMS units and document their locations or actions, record changes of status; Possess multitasking ability to monitor telephones, radio transmissions, scanner receptions, and conversations.
• Maintain vast knowledge of the geography of the city, including streets, major intersections, house numbering system, freeways, borders & landmarks.

• High School Diploma (or equivalent)  
• A minimum of two years of experience in administrative support and/or customer service including extensive customer service interaction.
• Ability to accurately type 35 wpm and basic knowledge of data entry as well as utilizing software in accordance with the needs of the department.
• Preferred knowledge and proficiency in Microsoft Office Suite programs such as Microsoft Outlook (mail, calendar, tasks), Word (templates, forms, mail merge, reviewing), and Excel; and Adobe Reader.
• Basic skills in English grammar/writing and math.
• Experience working in team environments as well as in diverse backgrounds.

The selection method will consist of one or more of the following: prescreen, interview, written tests, or other assessment methods.