Brodhead Police Dept
Seeking a career which is challenging, provides variety, and a way to be a positive force in our community? The Brodhead Police Department is looking for people to join our dedicated team of 9-1-1 Public Safety Dispatchers to serve the Broadhead area with P.R.I.D.E. Public Safety Dispatchers are the very first, first responders, because they are the initial point of contact for a citizens needing city services, as well as police, fire, or EMS assistance. As a member of our team you will work in a team environment which can be fast paced and require the agility to perform several tasks at once. During periods of lower activity levels Public Safety Dispatchers provide support services to the police department in the way of performing report processing and other clerical tasks. We offer a competitive wage and benefit package.
Reason for Announcement:
The 9-1-1 Public Safety Dispatcher is an entry level civilian position, which performs emergency and non-emergency dispatching of police, fire and emergency medical service personnel, as well as other City departments. The duties and responsibilities of this position involve, but are not limited to, answering 9-1-1 calls, through professional information gathering determining the nature of the call, whether a response is necessary and what type of assistance or information is needed. If a response is necessary the Public Safety Dispatcher assigns the proper agencies to the call for service, maintaining proper logs and paperwork of all units dispatched and additional resources requested. Public Safety Dispatcher are also responsible for retrieving and accurately relaying to requesting agencies information contained in the local, state and national computer systems, and for entering and maintaining law enforcement data in the appropriate computer system(s). In addition Public Safety Dispatchers perform a wide variety of administrative, customer service, building security and clerical functions. These duties and responsibilities require the application of sound judgement and self-initiative in the interpretation of policies, procedures and laws. The 9-1-1 Public Safety Dispatcher performs their duties and responsibilities under the general direction and supervision of the Public Safety Dispatch Supervisor.
- Clothing Allowance
- Deferred Compensation
- Health Insurance
- Life Insurance
- Paid Holidays: 10
- Sick Leave
- Wisconsin Retirement Fund
- Shift differential pay for working afternoons and nights.
- Personal holiday provided for good attendance.
- Initial training provided, along with continuing educational opportunities.
- Ability to handle several tasks simultaneously
- Ability to perform essential functions of this position
- Ability to use all standard law enforcement equipment
- Able to work evenings, weekends, and holidays
- Clear and concise speech
- Driver's license
- Good driving record
- Good physical condition
- Good verbal and written communication skills
- Knowledge and skills in operating computer systems
- No domestic abuse convictions
- No felony convictions
- React quickly and effectively to stressful situations
- U.S. citizen
- Vision correctable to 20/20
- Minimum Age:
- Ability to keyboard/type words per minute:
Ability to keyboard/type words per minute25
- Ability to actively listen to others for an understanding of their needs and situations.
- Ability to assertively control conversations in order to quickly and accurately gather pertinent information, and be able to communicate this information professionally and precisely to the proper recipient.
- Ability to maintain objectivity in the decision making process.
- Ability to deal with people in a consistent manner; ability to detach from callers' emotions, yet project an image of empathy.
- Ability to develop and maintain excellent customer service skills.
- Ability to read and understand written correspondence, memoranda, directives, etc.
- Ability to report events and information in writing legibly and accurately, using proper English.
- Ability and willingness to accept criticism and/or discipline; the ability and willingness to accept responsibility for actions.
- Ability to learn and apply new information; the ability to handle a variety of rapidly flowing information at once; the ability to remember numerous details.
- Ability to adjust to new or unique situations, and the ability and willingness to show initiative in completing work assignments.
- Ability to act in a mature, dependable fashion; ability and willingness to maintain dependable work habits such as reporting to work on time, with little prompting and intervention.
- Ability to work all shifts of a 24-hour per day period and be available work extend shifts, or for emergency call-in overtime.
- Ability to represent the organization to other agencies and citizens with a courteous, helpful, accurate and business like attitude in all telephone and personal contact.
- Ability and willingness to respect private, confidential information.
- Ability to operate standard office equipment, computers, fax, etc.
- Ability to use word, excel, & outlook programs.
- Position description available upon request.
- Background Check
- Drug Screening
- Medical Examination
- Oral Interviews
- Psychological Examination
- Vision Examination
- Written Exam
- Indicate on the top of the application "Dispatch".
- DO NOT complete essay questions in Section 6 of DJ-LE-330.
- NOTICE: late, facsimile, electronically signed or unsigned applications will not be accepted.
How to Apply:
1004 W. Exchange Street
Brodhead, WI 53520